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Inbound Marketing 101: 3 Areas Businesses Need to Master
The field of marketing has changed throughout the years. During the late nineties, talking about marketing would bring images of salesmen going door to door while carrying sturdy briefcases filled with sample products. Then with the popularity of telephones, cold calling became the norm where operators would say everything to get you to commit to a few orders.
Fast forward to the 21st century, and the wonders of the internet are regularly changing the rules of the game. Marketing became much more than being the loudest voice in the marketplace. It’s now about building a community of fans that can identify with the brand’s values and products. Eddie Yoon, the author of the best-selling book Superconsumers, identifies the shift as going from “advertiser monologues to dialogues.” Marketing in the present world means having an authentic and engaging relationship with the business’s target audience.
This new arena gave birth to the popularity of inbound marketing, a term first coined by Hubspot co-founder Brian Halligan. He believes that effective marketing is about cultivating positive and valuable experiences with customers by sharing useful and thoughtful content. Customers aren’t looking for specific product advertisements anymore. Instead, they’re searching the internet for relevant articles that can help them solve problems and issues, which can include purchasing products and services. Getting experts for web design services becomes significant, as businesses don’t want to turn off potential clients with a clunky interface and slow loading times.
Here are a few areas companies should learn to master the inbound marketing strategy:
Buyer’s Journey
To know how customers act, businesses should be able to chart their ideal buyer’s journey. The process usually has three stages, namely (a) Awareness, (b) Consideration, and (c) Decision. First, the buyer encounters a problem, which will lead them to the second phase of considering options that can help solve it. Last, they decide the solution that is within budget and works for their circumstances. Having an intimate understanding of the buyer’s journey can help businesses optimize the experience with targeted tweaks and software.